Patient Portal
Access your medical images and reports anytime with our secure patient portal.
Patient Portal
Once you sign up, you’ll receive a unique link via email, granting you access to your records across all our locations and partners - Allevia Radiology, North MRI, and MSK Radiology.
Keep your link safe as it can be used to view images and reports from any future appointments as well.
Images will be available to you shortly after your exam.
Reports will be available within 7–10 working days. This allows your referring healthcare provider to review the results before you access them. If you need your report urgently, please contact your referrer directly.
Sign up below to get started.
Instructions
Need help navigating the Patient Portal? Click here to view detailed step-by-step instructions on how to login and access your images and reports.
FAQs
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The patient portal link only works within New Zealand and Australia. If you are running an ad blocker, VPN or other proxy software at home, it may also affect your access to the portal. If you are still experiencing issues, here are some troubleshooting steps you can try:
Clear your browser's cache and cookies and try re-accessing the link.
Disable any ad blocking, VPN or proxy software you may have running in the background and try again.
Try accessing the link using a different browser or device.
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The Patient Portal is best viewed on a computer as some functionality is limited on a mobile phone.
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No, the link does not expire and can be used multiple times.
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No, your unique link shows all your imaging.
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Right click the image and press Download Image.
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No, images can only be saved individually.
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There is a delay of 7-10 working days before the report is available on the portal. This gives the referrer enough time to review the report before discussing the results with you if required. If you urgently need a copy of your report, please get in touch with your referrer.
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No, these applications are managed by external providers.
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Please press Request DICOM Images in the Patient Portal. A request will automatically be sent to our Reports team who will email you when these are available.
Contact us
If you need assistance with accessing the patient portal, signing up, or have any questions about your images and reports, we’re here to help.
Sign up for access
To get started, please fill out the required form with all the necessary information. Please use the email address supplied when you made your booking. This helps us verify your details and set up your access.
Once we’ve processed your request, we’ll be in touch with your unique link to access the portal. Please check your junk or spam folder if you don’t receive the email in your inbox.